Support

Overview

Service Advisory Notices

SERVICE ADVISORY

There are currently no service advisories in effect.

 

Service Health Information:

Service Area	Health Status
Network/ISP Connection	Excellent
Hosted Exchange Servers	Excellent
Hosted SharePoint Servers	Excellent
Hosted Web Servers	Excellent
Co-location Network	Excellent

 

*Click here to see service level definitions

Utopia Customer Support Portal

Our customer support portal contains important information about issues related to using Utopia’s hosted services, including user setup documents and a Knowledgebase with search capability.  The portal can be accessed at the following location: https://support.utopiasystems.net.

Any valid Utopia username and password will grant you access to it. (If prompted, click yes for the security warning)

 QuickLinks to Support Help

• Access our Exchange Control Panel
• Access our Change Password Page for end-users
• Domain Transfer Information (Utopia Name Servers)
• Email Transfer Information (Utopia MX Records)

End User Support (Help Desk) By Email or Phone:
Monday through Friday, 8 a.m. to 8 p.m. ET

Email: support@utopiasystems.net
Phone: 302.250.4225

Critical Server Support or Emergency Help (24 Hours)*:

Email Page: 911@utopiasystems.com
Note: Indicate customer name on subject line, and contact phone on first line of message.

Phone: 302.383.2255